Privacy Policy

Effective: 29 October 2026

This policy explains how 17811365 Canada Incorporated, using the LogForge brand in Ontario, Canada, handles information about people who use this website, a LogForge account, LogForge licensing, product usage reporting or our support service. Sentinel is the LogForge service that manages commercial accounts, subscriptions and licences.

For privacy questions or requests, email support@logforge.dev with the subject Privacy request. LogForge management is responsible for this policy.

1. Information we receive

The information we receive depends on how you interact with us.

We also keep technical and security records needed to operate these services, such as request identifiers, requested paths, response status, timing, errors and records of commercial or licensing actions. Network services necessarily receive connection information, including the source IP address.

2. Your self-hosted LogForge data

Your organisation controls the logs, metrics, workload information, local users, files and terminal sessions in its own LogForge installation. A website account or licence check does not give LogForge access to that operational content.

There are separate outbound information paths: licensing, the aggregate product usage reporting described below, integrations your organisation configures, and information you choose to send for support. The connected seat-check protocol reports counts; it does not send local users' names or email addresses with those counts.

For requests concerning personal information held inside your organisation's installation, contact its administrator. Where you provide customer data to us for an agreed support or processing task, we use it as needed for that task and the applicable agreement. Customer data remains yours. Contact us about a separate written data-processing agreement where one is needed; this policy does not create one automatically.

Please share only the diagnostics needed for your request. Remove passwords, licence keys, access tokens and unrelated personal information. Do not send highly sensitive regulated information unless we have expressly agreed to handle it in writing.

3. Product usage reporting and your choice

Central has a separate product usage reporter. It is on by default and can send reports before initial setup is finished. Reports go to https://usage.logforge.dev/v1/reports.

These reports contain a generated installation ID, report date and revision, product version, operating-system family, architecture, sample counts, aggregate agent/workload/alert/notification counts, and fixed page, tab and feature-use counters. A separate installation credential authenticates delivery. The installation ID lets reports from the same installation be recognised; we treat installation-linked reports as information covered by this policy.

The report format excludes names, local user or workload identities, customer logs, query text, scripts, file contents, terminal input/output and secrets from the report body. It is separate from Sentinel's licence check-ins.

An Owner or Admin can turn reporting off in Settings → Account → Usage reporting. Turning it off stops future reporting and clears the local queued reports and counters. It does not delete reports already received by LogForge. You can contact us about those reports using the installation ID available in the report preview; do not email the installation credential.

If reporting must be prevented before startup, arrange an outbound restriction before starting Central. See the usage reporting guide for the report preview, controls and their effects. Turning reporting off does not turn off workload monitoring, saved logs, metrics or alerts.

4. Why we use information

We use relevant information to:

• Create and secure accounts, verify email addresses and recover access.
• Fulfil subscriptions, reconcile Stripe payment status, issue licences and manage renewals, capacity, activation and recovery.
• Answer support requests and investigate problems you report.
• Keep services reliable, prevent misuse and investigate security or commercial disputes.
• Understand aggregate product use and improve LogForge using the technical usage reports described above.
• Meet legal, accounting and record-keeping obligations and enforce applicable agreements.

Where a law requires a processing basis, we rely on providing the service or contract you request, legal obligations, our legitimate interests in operating and protecting the service, or consent where required. You can contact us about these purposes or your choices. Creating an account does not subscribe you to a marketing mailing list.

5. Payments, email and other service providers

Service providers process relevant information to run our infrastructure and deliver the services you request. Our website and Sentinel currently use Amazon Web Services for hosting and MongoDB Atlas for the commercial database. We use Google Workspace for account emails and correspondence.

Stripe provides hosted Checkout and billing pages. For direct purchases using Managed Payments, Stripe also acts as the payment merchant of record. You enter full payment-card details on Stripe's pages. LogForge receives the order, billing, payment-status and subscription information needed to fulfil and support the licence; our website does not provide its own card-entry form. Stripe also processes information for its own transaction, security and legal purposes.

You can read the providers' information here: AWS, MongoDB, Google and Stripe. Their own services and privacy notices apply to information they process for their own purposes.

If you buy through a partner seller, that seller handles its own purchase relationship and may supply the customer and licence details described above. We exchange information needed to fulfil or support that partner purchase. The seller's privacy notice applies to its own activities.

We may disclose relevant information where required or permitted by law, to respond to lawful requests, protect people or services, investigate misuse, or establish or defend legal rights. We do not sell personal information or provide it to advertising networks for targeted advertising through this website.

6. Cookies and browser storage

Sentinel uses cookies to keep you signed in and protect account sessions. The website saves your chosen colour theme in local browser storage. It also uses storage for the current browser tab to keep scoped purchase and plan-change request identifiers so a retry can recover an existing action.

This website does not currently embed advertising pixels, session-replay tools or a separate visitor-analytics SDK. Stripe's hosted pages and other services you choose to visit can use their own cookies under their own notices.

You can clear or block browser storage using your browser's controls. Doing so may sign you out, reset preferences or affect recovery of an action already submitted. It does not cancel a subscription or erase server records.

7. Where information is processed

LogForge is operated from Canada. Our infrastructure and service providers may process information outside your country, including in the United States and other countries where they operate. Information can be subject to those countries' laws and lawful access requests.

We remain responsible for our handling of information under applicable law and use service arrangements and access controls appropriate to the processing. This policy does not promise that all information remains in Canada. Contact us if you need information about a particular service or processing arrangement.

8. Retention and deletion

Retention depends on the purpose of the record and applicable obligations. Account and licence records support the ongoing customer relationship, activation, recovery and renewal. Payment, commercial-history, audit and security records may need to be kept after a subscription ends for accounting, disputes, fraud prevention or legal obligations. Support correspondence and received usage reports have their own purposes and are not erased by cancelling a plan.

There is no single automatic deletion period for all these records. Session expiry, clearing browser storage, turning usage reporting off and ending a subscription have different effects. None should be treated as a request to erase all information we hold. Backup or archive copies may also need separate handling.

You can ask us what we retain about you and request deletion. We review the information and applicable obligations, delete or de-identify information that no longer needs to be retained, and explain any information we must keep or cannot yet remove. We do not promise immediate removal of every copy or a fixed deletion deadline regardless of law.

9. Your privacy requests

Email support@logforge.dev to request access to or a copy of your personal information, a correction, deletion, or information about its use and disclosure. Depending on applicable law, you may also have rights to restrict or object to processing, receive information in a portable form, or withdraw consent where processing relies on it.

Tell us which account, organisation or installation your request concerns. We may need to verify your identity and authority, and will ask only for information needed to do that. Do not send a password, licence key, payment-card number or other secret. We will explain applicable limits and respond within the period required by law. Withdrawing information needed for an account or licence service may affect our ability to provide it.

You may raise a concern with the Office of the Privacy Commissioner of Canada or the privacy authority applicable where you live. You can contact us first so we can try to resolve it.

10. Security and intended audience

We use measures such as access controls, encrypted network connections and hashed account passwords to protect information. No internet service can guarantee complete security. Your organisation remains responsible for its own LogForge installation, local access, integrations and credentials.

These services are intended for business use and are not directed to children. If you believe a child has supplied personal information to us, contact our privacy contact so we can investigate and take appropriate steps.

11. Changes and contact

We will identify updates by date and keep a versioned copy of this policy. For material changes, we will provide a suitable notice and obtain consent where required. An update does not remove rights you have under applicable law or replace a separately accepted written agreement.

Privacy contact: LogForge management, 17811365 Canada Incorporated, Ontario, Canada. Email support@logforge.dev with Privacy request in the subject.

For product help, visit Support. The software licence and subscription rules are in our Subscription Terms.